Voice AI Monitoring and Analytics

Voice AI Monitoring and Analytics provides enterprise-grade analytics for Voice AI agent call journeys, helping to identify call failures and critical issues in real-time. It offers insights into successful path anomalies, duration percentile analysis, and time bucket monitoring, allowing businesses to visualize call journeys and improve agent performance.

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Features

• Real-time monitoring of Voice AI agent call journeys
• Identification of successful path anomalies
• Duration percentile analysis for call durations
• Time bucket monitoring for call patterns
• Visualizations and dashboards for call journey analysis

Use Cases

• 1. Improve agent performance and efficiency
• 2. Identify call failures and critical issues in real-time
• 3. Optimize call journeys for better customer experience

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